Our dedicated service staff are on hand to help in the unlikely event that your Jenway equipment develops a fault. Please contact them by one of the following means with a clear description of the problem;Click here to go to enquiry form and click Service Enquiry in the drop down box
Tel: +44 (0) 1785 810475
Fax: +44 (0) 1785 810471
On occasion it may be necessary for your equipment to be sent back to our service department for repair. In this case please contact the service department for all the required returns paperwork, including the decontamination certificate, which must be included when you return the equipment. Please also ensure you include a clear description of the fault. The decontamination certificate must be completed to certify that the returned item is not contaminated with any harmful substance. Failure to complete this will prevent the repair of your equipment.
Please clearly mark the package for the attention of the service department and post to the following address:
All replacement parts are guaranteed for 1 year and where ever possible returned equipment is turned around within 10 working days. Please contact our service department for further information on onsite repairs and equipment calibration services.